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Showing posts with label consulting. Show all posts
Showing posts with label consulting. Show all posts

Bite Your Tongue

LEARN TO SAY NOTHING...
Have you ever been in a meeting and the person who has the most to say knows the least? Were you ever evaluated by someone who is not in touch with what outside companies are doing because they have only worked at this company for n-teenth years?  Have you ever wondered how some people with no work ethic and no experience get the higher paying jobs or at least the title?  Absolutely!  It happens to most people who worked up the ranks to get the expertise, received the education from the top universities, and/or slaved tirelessly for 80+ hour work weeks to meet schedules and prove their worth.  But don’t blacklist yourself by talking too much and worse, saying the wrong thing!

Here’s the art of biting your tongue, making a statement, and keeping your allies:
  1. Appear aligned with superiors (e.g. supervisor, manager, etc.) and subordinates (e.g. employees, consultants, etc.) in front of others.  There is nothing worse than the humiliating moment when a boss disagrees with a worker in front of others or vice versa when it could have been resolved before getting in front of a larger group.  If you make your boss look good (of course, without compromising your integrity), you go a lot further.  “Further” does not mean promotions but at least you will not be considered the enemy which can buy you time on making your next move.  As the boss who stands behind your employees, the more dedicated they will be to you and harder they will work.
  2. Keep comments regarding others’ work experience or credentials confidential.  The Oxford, Harvard, or Penn graduate received the opportunity (normally) because of college credentials and expertise.  This does not mean they need to be pointed out to the rest of the group who has less credentials.  It makes others feel inferior and can set the stage for “uncooperation” with both seasoned and unseasoned professionals.  On the flip side, telling people that Joe is managing a group and has no experience managing nor completing the tasks he is asking his people to do does not work either.  This causes friction and people lose enthusiasm to work for and with Joe.  It further forces Joe to spark defense mechanisms that might not be healthy for the team.
  3. Bring a notebook or tablet to write thoughts privately during meetings.  This will keep you out of trouble as long as you’re not sending messages to others in the meeting or making what you write visible like “he’s an idiot”, “this doesn’t make sense”, “can someone fire this moron”.  When someone is saying something out of line and you can’t correct them calmly, start taking notes.  If what is being said is not important, write out a task list on what it will take for you to complete your assignments for the day/week.  If the time is right for you to move on, put together a plan with deadlines for a professional “i-am-out” plan to escape the madness.  Keep the former or latter visible at all times in your notebook or tablet as a personal road map.
  4.  Take the emotion out of the statements before disagreements.  It is common to want to respond right away.  But sending a text message or email to yourself or walking out the door for a smoke break or Starbucks Joy or Vanilla Robois tea is the best answer.  What you send emotionally can result in devastating you financially.  Take a deep breath and recognize there are bills to pay, mouths to feed, and lifestyles to preserve – all which matters more than backfire from making one wrong statement.
Let’s face it.  Not everyone with the job is qualified for the job or even qualified to be around the people who know what they are doing.   We can only hope they bring a quality to the table that others are lacking.  But what should be common among both the immature and seasoned professional is verbal filtering – learning how to say nothing!

The Exit Strategy that Allows Reentry

THE RIGHT WAY...
In an August (Knowing How Long is Too Long) blog post, I wrote about knowing the right time to exit a situation to move forward with a new opportunity or start your own business.  Assuming the time has come and you have been rewarded with the opportunity of a lifetime or at least, the immediate happiness, there is a way to leave and keep your reputation intact.  Of course, it keeps the doors open in case you ever want to return. Not that you ever would!

Create an exit work plan.  Develop a list of tasks that includes the name of a person to whom will hand off the completed work or documentation.  Neither divulge what is on the list nor the progress to anyone other than the one who is responsible for approving time worked or signing checks and the person who will be the lucky recipient of the work.

Heads down and positive attitude up.  This is the time to complete all of your work and not linger in conversations that can be misconstrued as being negative.  Just keep busy and do whatever it takes to complete your scheduled work plan and even add a couple of extra bonus items if you can.  Remain positive and reveal no dislikes.

Move out in silence. Excitement can take over and cause you to want to spill the beans about your new venture.  Hold it in!  There is no need to share this information with people you will be leaving.  There will be just as many people happy for you as there are jealous of you for being able to leave.  And truth be told, the latter act like the former.  Sounds bad? Think of it this way.  You don’t want to take the risk they know someone of power where you are going and you are wrongly prejudged before you arrive. Learn to nicely avoid questions.

Protect your reputation. There is a tendency for incompetent people in charge to blame those leaving for the problems. Document everything and carbon copy (cc:) the right individuals to demonstrate you were part of the solution and not the problem in any task that you were assigned.  Keep all of your emails (learn to archive the .pst files in Outlook and save them to a personal external hard drive) in case you have to use them for petty tactics like non-payment, termination clauses, contract rebuttals, and warranties.

Clean out before getting out.  It should never get this far but I do realize people “move in” to where they are working rather than treat it like a temporary stepping stone.  Remove any software installed on the company-issued laptop, clear out the browser history, cookies, and passwords from all the Internet browsers you typically use, copy all your work/documentation to a personal USB external drive (in case someone claims they never received it or saw it), remove any files downloaded from the Internet in the Download folders and in any “MY” subfolders (e.g. pictures, documents, videos, etc.), and empty the Recycle bin.  Remove all personal belongings from the office/desk/cubicle and neatly file all company documentation for the next person.


It’s hard to leave sometimes but you will be glad you did.  Where there is direction, there is protection.  And it works even better when you leave hard work and no hard feelings.  Congrats on saying goodbye to the old and hello to the new!

For more tips, be sure to follow:
Blog:  blog.therlcgroup.com
Facebook: http://www.facebook.com/execgetaclue

Feel free to pick up a copy of the book, Get A Clue - 10 Steps to an Executive IQ

Best Read Friday - Independent Contractor or Employee?

AE - The Inside Edge...
There is a difference but it may not be vast when having independent contractors onsite for more than 18 months.  Here's an article that discusses how to distinguish and keep the lines clear to ensure your company is not at fault with the government's rules.  http://bit.ly/11ZSSFP

For the video on how to decide between bringing on a temp worker or hiring an employee, please watch this YouTube video:   http://youtu.be/jOLN6e-rVAc

Be sure to check out more clues like this in the book, Get A Clue, on Amazon.com  
http://amzn.to/10Somc1

And subscribe to the YouTube channel: http://bit.ly/Vtzm2s

Knowing How Long is Too Long

Time Waits For No One...
You can start working a job and before you know it, 5, 10, or 15 years has passed.  Now this is okay if you want nothing more than the ability to pay the bills and a place to commute to every day to be around people.  Unless you are in a consistent department transition program, it is not okay if the goal is to learn new skills, bring fresh ideas from external experiences, grow professionally, and increase industry value.  In fact, there is no growth in being complacent with being stuck.

For consultants there should never be a situation where you are at one client for more than 18 months.  Anything over that time frame has dimmed others' vision of your expert opinion and ability to be impartial about matters where you have had outside experience.  It further embeds you into the corporate culture of the client - the politics, the seating arrangements, the promotions and the like.  Even worse if you have been at a client for more than 2 - 3 years, you are really out of touch with new processes, technology improvements, and future landscapes.  I don't care how much you read Gartner and all the other online or print magazines.  Unless you are experiencing it, you are not in it.  You are just out of touch.

Employees that are still counting on pensions and retirement plans have hopefully decreased since the fall of Enron in 2001 and the start of the last US tumultuous economy in 2007.  There is the means to an end with a paycheck in a job but even employees need to take charge of their career.  A career is the path set to pursue your passions.  In order to make it work for you, you have to work for it.  This means volunteering for tasks outside of the normal job description, being the go-to person when other people on the team are struggling and not performing, or rolling up the sleeves and getting hands-on if you are in a management role.  This sets you apart from the rest by increasing the value when being reviewed for layoff time and, more importantly, raises the stakes and the salary when obtaining employment somewhere else.

Evaluate where you are professionally and identify whether or not you have met or exceeded your 1, 5, 10, and even 15 year goals.  Chances are if you have not met them, you either did not set the goal or became complacent and stayed too long.  If learning more and stretching to become better is part of your makeup, take the actions to make a change.  Too long is long enough!

Video Series - Running Business On a Diet

Measure the Fat in Business...
It's just as important to have a lean business as it is a lean body.  Trimming fat helps sustain longevity and keeps creativity flowing. 

This may mean a change to who is employed based on productivity and the mission of the company.  It can also mean finding alternative ways to achieve the same goals without overspending.

Check out this video for tips on how to start running a lean business.  http://youtu.be/FUy22crG78w

Respect the Boundaries or Expect Departures

Result of Crossing Boundaries..
Information Technology is no different than other industries like construction, finance, entertainment, and sports where deadlines are in place to meet objectives to get to successful results.  There are employees, consultants, and vendors in place that are assigned tasks and either work on teams or individually to make sure nothing falls through cracks.  There will always be a mistake or miscommunication that causes some rework or more research and this should be accounted for in a buffer that does not put everyone in crunch mode.  However, if there is poor planning on management's part, emergencies may arise but there are boundaries that should never be crossed if the dedicated qualified people are expected to continue to perform with excellence or even stay.

Here are a few tips on maintaining the boundaries to not lose the good people:
1)  Acknowledge and grant respect for life outside of work.  Work is the means to the end but not LIFE for anyone who is well-balanced.  There will be times when it is necessary to work late hours and weekends but it should not be the norm or be expected continuously for over a month.  Anything over that means there is a lack of respect for the people working.  Burn out is inevitable because the downtime required for people to regroup to perform better than average is missing. Mistakes will be made.
2)  Remove people that cause confusion and misinterpret.  Rework costs any project time, money, and resources.  If there is consistency of a person misconstruing the requirements and changing the direction on a whim, more time and money is wasted for continuous correction.  Management should address and eliminate this factor. Leadership should apologize to those performing the corrections and take the hit for it.  (Notice the difference between management and leadership.)
3)  Do not over-exaggerate minor issues.  We all know the story of The Boy Who Cried Wolf.  Everything is not a disaster or a showstopper.  In fact, all problems are not important enough to be addressed immediately.  Learn to stay focused on the bigger picture and only raise alerts on items that would cause a complete failure.  If someone on the team including management keeps setting every problem as a high priority, their position needs to be reevaluated.
4)  Escalate as the last resort.  If someone did not respond to an email, text message, or phone call at midnight and there were no established rules for overnight support, there is no need to escalate to upper management.  In fact, chances are #3 was not adhered to and there is some undertone of believing the most qualified people are somehow indentured servants answering to a dictatorship.  Trust. That will not last very long. 

In summary, respect those who work for you, maintain the boundaries, and they will work harder for greater outcomes towards your vision.  No matter the economy, t
here is always a group that can appreciate their expertise and hard work.

Video Series - Learning To Remain Calm

THINK BEFORE YOU TOUCH...
Accusing co-workers? Misguided management? Poor planning causing unnecessary emergencies? Risky business ventures? Deliverables missed because of weak links on the team?  

These are all reasons to be upset and send a tweet rant or a pointed email.  However, how you handle these situations may determine how your character is perceived.  It can cost you financially if the response is too abrasive or harsh.

It is best to remain tactful, become politically correct, and in some instances keep silent.  In other words, keep calm.  

Check out this video of tips on how to be calm to quiet the storm.  http://youtu.be/-6X4yGTMMDA

The Art of Keeping Quiet

SHHHHH.....
Have you ever been in a meeting and someone makes a remark that makes absolutely no sense?  Ever been around know-it-alls that really know very little about the topic they won't shut up about?  Do you find yourself squirming to just speak what is on our mind?  Don't worry.  You are not alone.  In dealing with business clients,it is imperative to remain politically correct. However there is an art to knowing when to remain silent.

1). How will it affect your bottom line?  If a swift decision can be made to terminate a contract or remove business, think more than twice before you speak. Let nothing affect your revenue, especially actions of which you can control.

2). What is the impact on future potential business relationships of which the offending person is mutually involved?  Make sure this individual does not know someone that you may want to do business with in the future who believes his credibility.

3). What are the chances this person will even listen or accept criticism? It takes a true professional to listen, adjust, and/or become indifferent. If you want to speak your mind or possibly cuss because of the intense stupidity or poor judgment of the individual, it is far-reaching to believe the person will change or take your opinion or facts into consideration.   So why waste your energy?!

While it is true that silence is golden, it is also a stance that many take to deal, better yet not deal, with an issue. If you have already taken a stand previously in a politically correct manner and the point seems to not get across, evaluate the impact of speaking out or keeping quiet.

Video Series - Benefits of The Middle Man in Securing Contracts

Securing Contracts Made Easy...
It's always good to not have a middle man taking a cut of profit with deals.  However there can be advantages to subcontracting for some projects that work to the benefit of the entrepreneur.  

Put ego aside and check out this video to determine what is really right for you.  http://youtu.be/JJ_VivMwCYQ

Video Series - The Not so Permanent Employee

HIRING THE BEST...
Management and entrepreneurs face budget decisions frequently that require them to identify the type of resource they will bring aboard to solve a problem, perform a task, or handle a specific project. Long gone are the days of employment being permanent.  Here today and gone tomorrow as many people have experienced after being loyal to a company for decades.

So what should be considered?  This short video is an eye-opener on what to look for in today's market. http://youtu.be/jOLN6e-rVAc

Be sure to check out more clues like this in the book, Get A Clue, on Amazon.com  
http://amzn.to/10Somc1


And subscribe to the YouTube channel: http://bit.ly/Vtzm2s

 

 
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