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| THINK BEFORE YOU TOUCH... |
These are all reasons to be upset and send a tweet rant or a pointed email. However, how you handle these situations may determine how your character is perceived. It can cost you financially if the response is too abrasive or harsh.
It is best to remain tactful, become politically correct, and in some instances keep silent. In other words, keep calm.
Check out this video of tips on how to be calm to quiet the storm. http://youtu.be/-6X4yGTMMDA

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