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Showing posts with label Temeko Richardson. Show all posts
Showing posts with label Temeko Richardson. Show all posts

The Merger and Acquisition Fallout – Who Should Stay or Go?

According to Andrew R. Brownstein of Watchell, Lipton, Rosen & Katz, 2015 global mergers and acquisitions (M&As) hit an all-time high with the United States contributing to nearly half of the $5 trillion.  The United States economic outlook was more stable as companies continued to reduce costs and minimally retain comfortable revenue margins, thereby created many opportunities for friendly, hostile, and unsolicited M&As with additional company spinoffs.  However, the fallout of these ventures inevitably result in a change of direction for the vision of the new company with a mandate to modify the employment staff.  Leaders have to determine who should stay and who should be offered a package to leave in peace.


When a corporation pours multi-million dollar investments into another company that has unique assets (the acquired), this is considered an acquisition.  The new leadership team should include a few people from the acquired company for a short period of time to ensure a smooth transition.  This timeframe enables the acquiring parent company to obtain as much knowledge to proceed without interruption with no reliance on the acquired company’s employment sources.  Professional sports teams are the best and simplest examples of acquisitions.  A new General Manager (GM) takes the helm and releases all the staff brought in by the previous leader and hires his own loyal crew to work hard and protect his best interest.  In this case a transition is not required because the skills between the two regimes are transferable and easily replaceable. 

Many employees who don’t want to face the reality of a take-over mistakenly call an acquisition a merger.  A merger is when two companies combine similar resources, methodology, and practices to create a uniform direction and provide an almost equal blend of assets, capital, inventory, customer base.   If one company provided or purchased billions of dollars in another company’s stock, it is an acquisition not a merger.  If two companies provided nearly half of the funds and resources to formulate one company, it can be considered a merger.

Nonetheless, deciding who to keep is based on three factors: 1) loyalty analysis, 2) influence and 3) impact to revenue. 

Loyalty. Loyalty analysis is a complete review of whom and what the employer is dedicated.  This can be a specific person in charge or existing processes in place.  If someone is dedicated to the old processes and blocks the implementation of new processes, remains defiant with the new leadership and complains about conforming to existing staff, or does not want to assist or work on teams with the new regime, a package should be created to encourage the employee to leave.

Influence.  The influence of an executive or manager must be accounted for when creating the direction of the new company.  When a company is acquired, normally the CEO of the acquired company already has a buyout package and is retained a few months to persuade his old subordinates that the holding company’s executives have tremendous strengths in growing the company, the new direction is best for the company, and their career paths will skyrocket in the industry because of the corporate change.  While this is normally an untruth, the parent company uses the influence to their advantage to involuntarily solicit as much buy-in as possible to gain the knowledge to release the maximum amount of people in non-crucial areas.  In an assessment on which management to keep, the influence to turn people in the new direction is key in keeping them employed.

Revenue Impact. Identifying which employees’ work contribute to the bottom line provides a purview into the areas of the company that should not be disrupted.  If a manager and his subordinates are helping to create new profitable solutions on time, in budget and with the existing number of resources, he is a keeper.  If the role requires research or completing mundane tasks that do not feed into revenue increase, a package can be created to remove these low-hanging fruit.


With these three assessments, these tips should help answer the question – to be or not to be employed.

To Meet or Not To Meet: Exploring The Financial Impact of Meetings



When a meeting organizer puts the focus and purpose of the meeting to the test, the result should be measured across two areas - immediate action or more follow-ups.  In either case, there is a financial impact to conducting a meeting when there is no clear agenda, no one capable of facilitating the meeting to stay on topic, and no one with the ability to drive tasks towards completion.  Meetings like these have a financial impact that costs the organization based on the calculated hourly rate for each participant plus travel costs if the participants are not local.  This can be expensive if there are no resolutions and no clear direction because subsequent meetings have to be held which can require additional invitees.


There are three ways to determine if the meeting is financially smart for the organization:


1. Determine 


Determine if an email can be sent to the appropriate parties to resolve the issue.  With modern technology, people can instant messenger others who might have the answer to thoroughly answer the email.  This would save money overall with the use of corporate technology to make a time-saving and cost-conscientious decision.

2. Identify

Identify how many people need to attend because they are actual contributors to the actions deemed necessary. Count how many should be optionally informed and how many are mandatory because they will make the decision - the ultimate sniff test to weed out the informants .

3. Recognize 

Recognize when people just want to take a trip on company dollars with no valid purpose because similar meetings were run using web conference.  It's understandable that those who travel are looking for the hotel points and airfare miles to keep status with their favorite travel partners.  However, the amount of money spent on the airfare, hotel, car rental, and per diem may be extremely costly when web conferencing is nearly free and allows people to remain in the comfort of their homes.

Next time you think a meeting is necessary, take the chargeback rate and expenses associated to all consultants and time and material costs for employees.  Calculate these rates times the length of the meeting.  This will determine financially if the meeting was worth being held  in-person or in a web conference.

Who Is Quarterbacking Your Team?


Every team requires a leader who will go the extra mile to do the work when others don't have anymore to give or will motivate those who need the extra push to do more than their self-imposed limits.  This leader is respected more often than liked and attracts others to be their best and contribute what is necessary to make the team successful.  The team leader is much like American football's quarterback.  

The quarterback is the most important person on the team because he provides leadership, direction, support, resiliency, and ambition that is needed to persevere through obstacles of the game.  The quarterback is the cheerleader who provides the moral support to the other members of the team when they feel as though their mistakes or inabilities to make the plays contributed to a loss.  The quarterback is the person who takes the hit for the team and blames himself if everyone did not perform well.  The quarterback or leader for any team should have these four qualities:

1. Respectful

Respect and admiration of those being led to ensure what is asked is done and expectations are exceeded - inherently forcing others to rise to the occasion to make the team successful by doing more than what is requested by the job title.

2. Altruistic 

Selflessness to take responsibility for the faults and drawbacks of the team with the focus being on how to improve with existing teammates rather than trying to start over with new personnel to make exciting moves to cause corporate buzz.

3. Empathetic 


Empathy as a part of servant leadership to walk in others' shoes to understand their emotions and plights and work to resolve issues rather than close the doors of communication in judgment putting ego aside and others first including the organization.

4. Strong Character 

Unquestionable character that can hold up to any test where the reputation - in-person and online - is solid and there are no indiscretions that would embarrass the team or the organization.

The Art and Science of Talent Acquisition


Find The Right Person 

Hiring the right person for a job is more than evaluating the experience, references, and accomplishments from prior positions. The process must also be based on the character and emotional intelligence the individual displays in order to function in the work environment and around the vast personalities of others. Large companies employ human resources departments and sports teams hire sports psychologists to assess the attributes of future personnel through standardized tests and questions as a science. But knowing the right fit for a position based on the talent needed to get the job done is more of an art.

Learning On The Job vs. Character Qualities 

Certain skills can be taught on the job - written communication (although it is assumed that should be a strength if graduated from high school), computer programming, budgeting, marketing techniques, presentation skills and social media tactics. In the case of sports, understanding a playbook and remembering the plays associated with a position can also be developed while with a team. However sound judgment, good character, loyalty, ambition, and commitment are innate and rarely learned attributes. Understanding the fundamentals of how the sport should be played either comes naturally or through hard work and dedication for those who have mastered specialized athleticism.

The Truth About Analytics 

While the analytics across all the personality and character assessment tests (e.g. Personalysis, Jung Typology, True Colors) can prove to be historically factual to determine which people will work well together and be overachievers or under-performers, it does not account for the required talent that can be gleaned by a hiring manager who has experience determining and acquiescing the job-related strengths and weaknesses of the potential candidate.

Recruiting is An Art

The move towards hiring analytics cannot be taken as the gospel like the facts derived from business intelligence models with key performance indicators. It is an aid or extra information to add to the interview notes. After all, the science of the psychology exam results can waiver if the candidate knows how to manipulate the answers to his benefit. The art lies within the ability to recruit the right person based on the weaknesses that need to be strengthened. Hence, the proof is in the art.

Published February 9, 2015
Photo By Steven Lewis

Keep Calm and Let Them Work

DOUBT PRODUCES LESS RESULTS...
Micromanagement is more of a sign of insecurity than the need to usurp control.  It's a sickness for anyone to feel the need to watch the minutia of what people are doing to complete their assigned task.  Qualified individuals or experts in their crafts do not require such tight supervision.  In fact, it is an insult.  Scratch that.  It is even an insult to someone who is learning on the job or in a junior position.  

However the pressure of looking over someone's shoulder or the demands of requesting a status every waking minute will eventually cause stellar performers to leave and good workers to resent the workplace and become complacent with doing the bare minimum. 

But here's how to delegate, keep calm, and let others give their best for your benefit:

1.  Once the work has been assigned, ask for a timely status on the progress.  Do not constantly send emails and request an update.  It is annoying and shows your lack of trust in either the competence or ability to meet communicated deadlines.  Agree to a time of the day (only if absolutely necessary) or week the update should be sent and send a friendly reminder only after it is not received.

2.  Build your employees up with others.  Talk about their strengths and expertise in specific areas to other managers and even their peers.  Let them know the confidence you have in them to produce great work in front of others at meetings - some of which they are attending.  This sends a subliminal message that they're on the hook because high standards have been set.

3.  Find other projects to keep yourself busy.  If you don't have enough work, emails to sift through, or calls to return, create a side project to show your worth that does not require delegating tasks to others.  This serves three purposes: a) provides a new focus area to keep your mind off the "workerbees", b) empowers you to prove value and increase self-esteem in the work world, and c) creates a safe distance for those who report to you to actually begin to like you and want to provide consistent status.

Cure the illness.  Just keep calm and let them work.

For more advice on managing in the ranks of entrepreneurship and corporate life, pick up my book Get A Clue - 10 Steps to an Executive IQ or watch the videos on my YouTube channel.

Not Everyone Will be Invited and That's Okay

INVITE-ONLY...

There are celebrity bashes, red carpet galas, Super Bowl parties, and special conferences and all have invitation lists which determine who gets in and who will be turned away before they get to the door.  The same should hold true for any meeting that an organizer has convened with a purpose.  There will be some people who will be invited and others who will not.  But it is not okay for someone who was invited to ask someone else to join without request to the organizer.  (Yes explain why that person should be invited and let the organizer decide the importance of that person's presence during the meeting.)

Experience has taught me that meetings are only effective if there are less than 7 people present.  Any more than that and the discussions go off-topic with increased likelihood of time-consuming recaps to get people up to speed. Eliminate the problem upfront by ensuring the right people are together at the right time to accomplish a goal.

And if what you need is an audience, pull yourself together.  Meetings should only be held to inform of a decision or action, coordinate a plan and assign tasks, or resolve an issue.  The more meetings you spare people from, the more they will like you and be a captive audience for you in the future. 

 If anyone's feelings are hurt because they were not invited, it's them not you.  After all, purpose goes a longer way than feeling important.

Email Distribution Gone Bad

EMAIL DISTRO...

There's always that one person who can't get enough of copying (cc'ing) the universe on what he/she feels is important.  The email is sent and anyone who knows the answer feels obligated to respond and cc the universe again.  But it never stops there because someone else on the email distribution list is asked a question or instructed to perform some task.  That person must respond or look lazy or incompetent. Just how do you end the cycle of an email distribution gone bad?

1)  Remove individuals from the email who will have little to no impact.  Erase people from the distribution list who can not take action, make a decision, or will not be affected by the looming action or decision.  This eliminates cluttered inboxes and decreases the likelihood of the email being overlooked or outright ignored because it is from the normal sender.  This also makes you look like the hero because you are perceived as valuing others' time.

2)  Invite relevant parties to a meeting to discuss the topic.  Alert everyone on the distribution list that there will be a formal discussion and an invite will be sent to a streamlined group of participants.

3)  Call the sender and ask politely for him to put an end to the email thread.  Yes, old fashion communication, pick up the phone and talk to the person who might be starting confusion with all the emails. 

And if all else fails, set a filter for the email topic and have it go to a folder called RIDICULOUS and read it at your leisure when you want a good laugh.

For more clues on how to deal with tough individuals in both corporate America and while owning a business, be sure to pick up a copy of my book, Get A Clue -10 Steps to an Executive IQ or check out the videos on my YouTube Channel.

Best Read Friday - Hidden Costs in Cloud Computing

SAVINGS OR NOT...
The flexibility and agility of moving from legacy applications to cloud solutions can be more cumbersome than expected if proper financial and resources planning are not in place.  The savings can be less than hoped for when trying to move everything to the cloud, especially when resources are not properly trained.  

Check out this article by CenturyLink's CTO, Jared Wray, which provides a high-level explanation of what needs to be considered when moving to the cloud to avoid as many hidden costs as possible.

Be sure to check the posts and videos by Temeko Richardson for more detailed information about doing business, technology, leadership, entrepreneurship, and smart professionalism tips.
Blog:  blog.therlcgroup.com
YouTube: http://www.youtube.com/user/TemekoRichardson
Twitter: @temekoruns

Best Read Friday - Why Big Data is Important?

THE WORLD OF DATA...
The Wednesday Video Series on this blog features a Part 1 and Part 2 series on Big Data and a high level view of its importance.  From understanding consumer spending patterns to healthcare symptom diagnosis and city overcrowding, Big Data has become a valuable asset to more than just the IT industry.

Here is another insightful article by Gordon Crovitz on how grand Big Data is shaping to be.

Be sure to check the posts and videos by Temeko Richardson for more detailed information about doing business, technology, leadership, entrepreneurship, and smart professionalism tips.
Blog:  blog.therlcgroup.com
YouTube: http://www.youtube.com/user/TemekoRichardson
Twitter: @temekoruns

Entrepreneur or Not: There's Always a Boss

MANY BOSSES, MANY DEMANDS...
You have worked for a company for years.  You know how to organize, plan, and make smarter decisions than the people in control at your employer.  You are tired of taking direction from leadership who have less experience or are using nepotism that is threatening the success of the company.  You have had enough and decided to start your own company.  But hopefully, it is not for the wrong reason - to be your own boss.

The biggest misnomer of owning a business is that you are your own boss.  That is so far from the truth.  Entrepreneurship requires getting along with and relating to more people to keep the lights on, generate revenue, create the product, offer the service, and pay the staff.   

Business-to-Business (B2B) models provide a product/service to another business through a contractual relationship.  In this business arrangement, there will be key stakeholders who must approve of what is expected to be delivered.  They can request a change, ask for more, modify production or work schedules that may/may not be within reason.  Either way their acceptance of what your company provides determines if and when you get paid.  And if there are contracts with multiple companies, there are multiple bosses.

Business-to-Consumer (B2C) models presume every customer is a boss because they are always right.  There is a lot of pleasing to do here.  You must learn to remove the emotion out of the responses and make sure a smile is on your face.  Without the customer, there are no sales and obviously, no business.  Even the most difficult customers require patience and understanding.  Sometimes you will have to provide a discount in order to wrong a right.

The longevity of your business and the staff's livelihood depend on your ability to be humble enough to take direction from these bosses.  The autonomy you think you have as an entrepreneur is really about time.  Take days off or close the office whenever you like.  But every great entrepreneur knows that the quality provided to the bosses enhances the reputation and increases the bottom line.  That is not a 9-5 5 day/week 4-week vacation lifestyle; it is a 24/7 mindset until you are making money while you're sleeping.

For more tips like these, check out the following:
Purchase the book, Get a Clue 10 Steps to an Executive IQ
YouTube : http://youtube.com/user/TemekoRichardson
Twitter: @temekoruns

Best Read Friday - Be An Entrepreneur of Your Career

BE THE EXECUTIVE OF YOUR CAREER...
Finally there is another article that puts into perspective the importance of understanding the effects of taking charge of your career as previously highlighted in this video.  As we say at The RLC Group, be an executive of your own destiny!  


Check out this article by Michael Moroney and read the real-life examples of people who want to do more and plan to do greater in their career paths by acting like an entrepreneur.


Be sure to check the posts and videos by Temeko Richardson for more detailed information about doing business, leadership, entrepreneurship, and smart professionalism tips.
Blog:  blog.therlcgroup.com
YouTube: http://www.youtube.com/user/TemekoRichardson
Twitter: @temekoruns

Best Read Friday - 9 Things Great Leaders Say Everyday

IT'S A CHESS MATCH BUT TAKE THE LEAD...
Our focus this past week has been on building great leadership skills or at least acknowledge when they are not being displayed.  Case in point, Monday's post pointed out the 3 Things Leaders Never Say.  Taking the opposite approach today, this week's recommended article is by Inc.'s Bill Murphy Jr. who focuses on the 9 Things Great Leaders Say Everyday.

Be sure to check the posts and videos by Temeko Richardson for more detailed information about doing business, leadership, entrepreneurship, and smart professionalism tips.
Blog:  blog.therlcgroup.com
YouTube: http://www.youtube.com/user/TemekoRichardson
Twitter: @temekoruns

Three Things Leaders Never Say

DON"T SAY IT...
There are leaders, managers, and supervisors and there is a difference between all three.  Leaders position and encourage others to do well.  Managers oversee administrative tasks and status of projects.  Supervisors normally micromanage and check every deadline and whereabouts of the employees.  Leaders are visionary and are not normally as detailed-oriented or overly anal as supervisors.  

But there can be success as a manager who thinks like a leader if 3 things are not said to the masses.

1)  It's always been this way.  But that does not make it right or even fair.  If people are complaining about an antiquated rule that was put in place because someone took advantage of prior managers, be empowered to change it.  Leaders listen and identify with people by putting themselves in their shoes.  A little shake-up to the status quo increases the trust of the leader.

2)  That's not what is really happening.  Managers who take the hands-off approach normally have no clue what is going on with their subordinates.  They believe they have "made it" because they have been assigned the bigger cubicle or office.  Perception is reality and if more than one person in the office is complaining about it, it is a problem that needs to be addressed.  Leaders don't take aggregated complaints lightly.  They handle them.

3)  It will work itself out.  Wrong again.  No it won't.  If the language barrier, work ethic, interpersonal, communication, finance, morale issue was not taken care of when it was small or affected less people, letting it continue will morph into bigger problems like missed deadlines, decreased customer satisfaction or support, jeopardized bottom line and employee turnover.  Leaders face the problem and come up with a plan to fix it.

Trusted leaders have dedicated teams because they accept when it is time to change and do what is necessary to make a positive impact for the group.  Leaders know exactly what to say.

Best Read Friday - Save by Paying More for A+ Talent

Money (Photo credit: 401(K) 2013)
I am a proponent of lowering expenses and increasing revenue to enhance the profit margin.  I also support mentoring resources who want to become better with a skill.  But as an entrepreneur and a consultant to many companies who require some organizational change to compete effectively in a changing market, I also know that "you get what you pay for".  

I admonish anyone to hire domestically before looking to global outsourcing.  It's not just about the time difference but the language and business understanding barriers. Sometimes there is such a need to repeat yourself, you might as well do the job yourself.  And in most cases, the job can either be done half-right at the start with a low budget or done correctly with no required rework with the right budget upfront.

Check out this article by Josh Linkner on his opinion "Why Paying More for A+ Talent..." is the right decision.

Best Read Friday - Making Customers Remember You

CUSTOMER LOYALTY EARNED...
From the local grocery store to the hotel to the car dealership, customer service can make or break the desire to continue to spend money.  Rolling out the red carpet can increase the revenue just by word-of-mouth and social media.  But a poor remark on twitter can be costly depending on the number of followers and social media rank of the customer.  

Check out this article on the ways to increase customer satisfaction with some real-life examples of how companies go the extra mile to retain customer loyalty.

For more information on gauging customer loyalty as it relates to successful businesses, please be sure to check out the book Get A Clue - 10 Steps to an Executive IQ.

Customer Service Lows Are Competitor Highs

STRIVE FOR THE BEST...
The most valuable asset for any company is the customer. Therefore customer satisfaction has to be balanced and sometimes must overshadow revenue when it comes to preventing customer turnover.  But companies are missing this fundamental perspective and competitors are rightly taking advantage. In the past few years, I have witnessed smaller companies to large Fortune 500 conglomerates forget this fact. 

So what is causing some companies to be arrogant with how they deal with their customers?

Higher Revenue.  The profit margin is the biggest culprit.  The more revenue realized, the less loyalty can mean to the company.  Normally poor decisions are being made because the true reasons for the higher revenue have not been revealed (e.g. lower quality products and services, cheaper employees, high volume low paying transactions, or overpriced charges for a few customers who don't bother to research for lower prices). The increase in revenue may have nothing to do with more satisfied customers.

High Demand.  This can oftentimes cause salespeople to be more condescending and unscrupulous by browbeating or daring a customer to take their business elsewhere. If what is being offered is in high demand and the timing is not optimal to switch to the competitor, the prices rise and the service lowers. It appears the higher the demand, the less respect and loyalty the customer should expect.

Customers can make or break a company.  It is evident in the online reviews on Yelp, Facebook, BBB, Yellow Pages, Google, and the like.  It is better to satisfy a paying customer than to lose recurring business or potential new business.  Customers do matter and are absolutely worth the loyalty and the respect.

For more business tips, be sure to purchase the book, Get A Clue - 10 Steps to an Executive IQ or check the wealth of videos on the YouTube channel.

Best Read Friday - How To Walk Away from A Job

WALKING OUT CORRECTLY...
Has the work environment stopped being fun? Has the work stopped being interesting?  Do you no longer enjoy waking up and stepping foot in the office on any day? Have you lost all respect for co-workers and management? Do you have more enemies than allies? Are others less qualified than you getting more accolades or perks than you after you have worked hard to prove yourself?  Are you tired of consistently seeing others being hired at levels they don't deserve based on nepotism? Are you getting nothing out of the job other than a paycheck? If you answered yes to more than 3 of these questions, it might be time to leave.

The first step in leaving a job is recognizing that it is not working for you - professionally, emotionally, physically or financially.  It is time to come to realization that some actions need to be taken to move out of the misery or humdrum of boredom.

This article helps you come to that realization of understanding not only WHEN but HOW to walk away.

Super Bowl Thrashing Proves Value in the Underdog

COURTESY OF SEAHAWKS.COM ...WHY NOT THEM???
The Super Bowl was not exciting for those who wanted to see a "good game" but extremely thrilling for others who were amazed by the Seattle Seahawks' defense almost shutting out the perceived best-offense in the league.  Since the lights could not be cut out to change the momentum, let's take the win and look at how you can learn from the Seahawks' roster of underdogs who quickly became champions.

21 out of the 53 players on the active roster were undrafted.  This means they were looked over in combines as not being "worthy" of being selected in the NFL draft.  That is almost half the team.  These players had to work tirelessly and prove their worth to get on a roster.  Nothing came easy for them - moving from other team's practice squads city to city, staying in temporary living conditions, making the league minimum on some weeks and no salary on others, proving they can learn the plays thrown at them, and eventually landing in Seattle with great leadership and teammates.  Persistence, drive, and great work ethic gets you to levels unimaginable as long as you keep believing in yourself.

Great leadership understood the power of mental stimulation.  If you are motivated and have a burning hunger to succeed, a great leader knows that distractions like poor team morale, surrounding poor work ethic, team in-cohesiveness, and others' lack of self-confidence seriously impact the ability to win a championship or accomplish great results.  The stronger the mind, the more adversity one can handle.  Great leaders know how to help their team members shake off the defeats.  They also know how to move people off the team who have insecurities because they negatively affect the dedication of others.

Whether you want to start a new career or business or want to flourish with a promotion, the only limits are the ones you place on yourself.  If almost half the Seattle Seahawks could work tirelessly to get to a championship team, so can you.  You do the work and find the right leader that has your best interest at heart. The Seahawks did it - why not you?


Best Read Friday - The Most Expensive Super Bowl Turns into A Bargain

FINANCIAL WATERFALL?...
There is big money in major events being scheduled in a top metropolitan city or its surrounding area.  Because of the demand, the prices can go up to 500% of the normal price especially for a sporting event that attracts thousands of tourists.  However, the Super Bowl that is labeled as the most expensive ever is now offering some unforeseen bargains.

Pricey hotels and restaurants in New York City and the cities surrounding MetLife stadium in East Rutherford, New Jersey are dropping prices.  Fares published over a month ago are now slashed to as low as $100/night in New Jersey and back to the norm of $200-$250/night in New York City.  

Whether the reason be the cold weather or the lack of interest in being overcrowded in a perceived public transportation nightmare, bargains can be found even for tickets.  

Check out this article on why the Super Bowl economic expectations for the dual-state tourism might have run its course.

Best Read Friday - What Not to Say

DON'T SAY IT...
There is either a sense of excitement or anger that fuels a quick response to questions without proper reflection.  It is in this moment where candor, arrogance, humor and sometimes disobedience can be interpreted in answers.  Of course, it is always best practice to be humble and say close to nothing at these times.  But if you're caught off guard, it's best to quickly remember these rules on WHAT NOT TO SAY found in this article.

For more professional tact and insight, be sure to check out Chapters 2 - 5 of the book, Get A Clue - 10 Steps to an Executive IQ.  

 
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