Best Read Friday - Making Customers Remember You

CUSTOMER LOYALTY EARNED...

From the local grocery store to the hotel to the car dealership, customer service can make or break the desire to continue to spend money.  Rolling out the red carpet can increase the revenue just by word-of-mouth and social media.  But a poor remark on twitter can be costly depending on the number of followers and social media rank of the customer.  

Check out this article on the ways to increase customer satisfaction with some real-life examples of how companies go the extra mile to retain customer loyalty.

For more information on gauging customer loyalty as it relates to successful businesses, please be sure to check out the book Get A Clue - 10 Steps to an Executive IQ.

Posted in: bad business,business planning,customer experience,customer service,Get A Clue,new business,Temeko Richardson